Lexar/Canon problems to require factory service

It was reported last week that Lexar cards could lose data written by Canon 20D and 1Ds Mark II digial SLR cameras. Lexar has announced an exchange program that will allow affected users to turn in their Lexar Professional 80x CompactFlash cards and receive a new one with updated firmware. You can visit the Lexar Support Page for more info.

Click the headline of this story for the press release.

SUBJECT:
Update: Lexar issues customer advisory regarding canon cameras

UPDATE:
Lexar Media Inc. and Canon Inc. posted customer advisories on May 19, 2005 to all Canon EOS-1Ds Mark II, EOS-1D Mark II, EOS 20D, and EOS Digital Rebel XT / EOS 350D Digital / EOS Kiss Digital N camera customers using Lexar Professional 80x CompactFlash cards. The advisory alerted customers to lost image occurrences reported by both companies.

Lexar will release a firmware update on June 3, 2005 for Lexar Professional 80x CompactFlash customers who experience a problem with the Canon cameras listed. Customers interested in the firmware update are directed to www.lexar.com/support for additional information about the firmware update and instructions on the process for card replacement.

ACTION:
To request the firmware update, Lexar customers directed to www.lexar.com/support will find a Return Materials Authorization (RMA) form. Upon completing a RMA form, the customer will be issued a RMA number. Alternatively, customers can call the Professional Support line at (510) 413-1233 to be issued a RMA number. Customers will then be instructed to send the Lexar product to the nearest Lexar office where their card will be exchanged for a card with the updated firmware. It is not possible for customers to install the updated firmware. Issues experienced with other cards may be addressed by Canon through its firmware release.